Frequently Asked Questions

How much time does a game session require? What is the best group size? How can I see the game before I purchase? What training do I need to facilitate? Does knowledge of healthcare matter? What Systems Thinking principles does Friday Night at the ER demonstrate? What lessons does Friday Night at the ER teach? In which countries is the game used?
How much time does a game session require? Allow 3.5 to 4 hours. The introduction, game play and scoring require 2 hours, and the debrief requires 1.5 to 2 hours, including a short break.
What is the best group size?

Friday Night at the ER works well with different-sized groups. We have seen great experiences with groups as small as four and as large as 300! Your objectives and your circumstances will drive the group-size decision.

As a general principle, a group size of 24 people (at six tables) is ideal, providing enough diversity to demonstrate different mental models and management practices, yet small enough for an interactive debriefing.

 

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How can I see the game before I purchase? Check the website photos. Or contact us to send you a 7-minute video which shows the game and describes its use.
What training do I need to facilitate programs using the Friday Night at the ER game?

The game package comes with a step-by-step guide for facilitators and a 45-minute training video. Anyone with group facilitation skills can lead a Friday Night at the ER learning experience.

Before leading your first bona fide learning experience with the game, expect to invest some hours becoming familiar, planning your debrief and practicing the facilitator role with a small test group.

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Does knowledge of healthcare or hospitals matter for the facilitator or for players?

Just as you can enjoy Monopoly without real estate know-how, you can facilitate or play Friday Night at the ER with no healthcare background. The game instructions are clear; the processes represented are common to all organizations; the teachings are universally relevant.

People from all walks of life play the game and readily relate the experience to their own circumstances.

What Systems Thinking principles does Friday Night at the ER demonstrate?

These basic principles (and their corollaries) are demonstrated by Friday Night at the ER:

  • The parts of a system are interdependent

  • Our actions have multiple-order consequences

  • Optimizing a part can lead to poor system performance

  • Our mental models influence our actions

  • Structure drives behavior

  • Systems must be able to learn and adapt

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What lessons does Friday Night at the ER teach?

Successful management requires these behaviors:

  • High-level collaboration across functional and other boundaries

  • Openness to innovation to adapt processes of the system to meet customer needs

  • Data-driven decision-making: knowing what customers want; having systems for measurement and performance feedback in place

Organizational structures (e.g., boundaries, policies, performance feedback systems) can be designed to produce these behaviors, or they may, inadvertently, inhibit these behaviors.

In which countries is the Friday Night at the ER game being used?

People are using the Friday Night at the ER game in Austria, Australia, Canada, Denmark, England, Germany, India, Israel, The Netherlands, New Zealand, Sweden, Taiwan and the United States.

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